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How enambet Handles Your Personal Data

At enambet, every piece of information you share — from your account registration details to your payment method choices like DANA, OVO, GoPay and QRIS — is handled…

Encrypted account dataDANA, OVO, GoPay, QRIS protectedData access on requestNo third-party data salesIndonesia-grounded policy

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What This Privacy Policy Covers

enambet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy applies to all data you provide when opening an account, depositing through DANA, OVO, GoPay or QRIS, contacting our support team, or browsing any page within enambet. We collect only the data we genuinely need: your registered name, email address, phone number, and the

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transaction references generated by your chosen payment rail. Device identifiers are collected solely to maintain session security, not for behavioural profiling. Access to your data, and the extent to which local data-protection rules apply, depends on local law in your region of Indonesia. We do not
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sell, rent, or trade your personal information to external marketing parties under any circumstances.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review the data we hold on your account, request a correction, or ask us to delete specific records, our privacy support team is available seven days a week. You can reach us through live chat on the enambet site between 08:00 and 23:00 WIB, by email at any hour, or through our in-app help centre — whichever channel fits your schedule, including when you are in Jakarta or anywhere else across Indonesia.

Team online

Live Chat (08:00–23:00 WIB)

Connect with our privacy support agents directly through the enambet site chat widget. We aim to respond to data-related queries within 15 minutes during operating hours.

Email Support (24-hour)

Send your data access or deletion request to our dedicated privacy email address. We acknowledge every message within 24 hours and resolve most requests within three business days.

In-App Help Centre

Open the enambet app on Android or iOS, tap Help, then select Privacy Request. The form routes your query directly to our data team without needing to leave the application.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

These six practices describe the concrete steps we take to keep your data accurate, secure and under your control.

TLS Encryption on All Transfers

Every data packet sent between your device and enambet — including payment confirmations from DANA and OVO — travels over TLS 1.3 encryption, making interception by third parties technically unfeasible during transit.

Cookie Use and Your Choices

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can disable non-essential cookies through your browser settings at any time without losing access to your account or wallet.

Account Security and Two-Step Verification

Your enambet account supports two-step verification via SMS or an authenticator app. Enabling this from your account security settings means no login can proceed from an unrecognised device without your explicit approval.

Data Retention Periods

Transaction records linked to GoPay and QRIS payments are retained for the period required by applicable financial regulations. Profile data you actively remove from your account settings is purged from live systems within 30 days.

Who Can Access Your Data Inside enambet

Only roles with a verified operational need — fraud review, payment reconciliation, and account support — can access your personal records. All internal access events are logged and reviewed monthly by our compliance team.

How to Request Data Changes or Deletion

Submit a written request through live chat, email or the in-app help centre. Include your registered email and the specific data you want updated or removed. We confirm receipt within 24 hours and action the request within three business days.

Your Privacy Policy Questions, Answered

These are the questions we hear most often from people opening or managing an enambet account in Indonesia. Each answer is specific to how our data practices actually work — not a generic template response. If your question is not covered here, our privacy support team is available through live chat or email every day of the week.

We collect your name, email address, phone number and the device identifier used at registration. Payment-specific references from DANA, OVO, GoPay or QRIS are recorded only as transaction tokens — we never store your full payment credentials on our servers.

We do not sell or rent your data to advertisers or data brokers. We share transaction references with payment processors like DANA and GoPay solely to confirm deposit and withdrawal status. Any sharing beyond that depends on local law requirements such as fraud investigation or regulatory audit.

Contact our support team via live chat between 08:00 and 23:00 WIB, or email us any time with 'Data Access Request' in the subject line. We will send you a structured summary of all personal records linked to your registered email within three business days.

Yes. Submit a deletion request through live chat, email or the in-app help centre. We remove profile data from live systems within 30 days. Transaction records tied to GoPay or QRIS payments may be retained longer where local law requires it for financial audit purposes.

Session cookies keep your login active so you are not signed out between pages. Analytics cookies help us understand which parts of the site load slowly. You can turn off non-essential cookies through your browser or device settings without affecting your account access or payment functionality.

Payment references from OVO and QRIS are stored as encrypted tokens, not as raw financial credentials. These tokens let us reconcile your deposit history without exposing account numbers. All stored data sits behind access controls that restrict visibility to authorised roles only.

Reach our dedicated privacy team through the live chat widget on site, by email (responded to within 24 hours), or via the in-app Help section under Privacy Request. We investigate all data-handling concerns formally and respond with a written outcome within five business days.

How enambet Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat (08:00–23:00 WIB)

Email Support (24-hour)

In-App Help Centre

How We Protect and Manage Your Information

TLS Encryption on All Transfers

Cookie Use and Your Choices

Account Security and Two-Step Verification

Data Retention Periods

Who Can Access Your Data Inside enambet

How to Request Data Changes or Deletion

Your Privacy Policy Questions, Answered

01 What personal data does enambet collect when I open an account?

02 Does enambet share my data with third parties?

03 How can I see the data enambet holds on my account?

04 Can I ask enambet to delete my account data?

05 How does enambet use cookies on its site and app?

06 Is my OVO or QRIS payment information stored securely?

07 Who do I contact if I believe my data has been handled incorrectly?

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