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Explore Your Rights Under Our Legal Terms

enambet operates under a clear set of legal terms designed to protect your account, your data, and your access rights where local law permits.

Jurisdiction-Aware PolicyDANA, OVO, GoPay & QRIS CoveredAccount Data ProtectionTransparent Dispute Process24/7 Legal Support Access

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Browse Our Legal Position on Account Access

enambet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal framework acknowledges that access to enambet services depends on local law. Indonesian users in Jakarta and across the archipelago are subject to their own regulatory environment, and we do not override that framework. When you deposit via DANA, OVO, GoPay or QRIS, the transaction

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is governed both by the payment provider's own terms and by our platform terms simultaneously. Any funds held in your account balance are subject to our withdrawal verification process, which requires identity confirmation before release. We retain transaction records for a minimum period required under applicable
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data-retention standards. By continuing to use this platform, you acknowledge that eligibility for any service we provide depends on local law and that it is your responsibility to confirm your own compliance with local regulations before proceeding.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Open a Legal Query With Our Team

If you have questions about our terms, your rights, or how your data is stored, our legal support team is reachable through three dedicated channels. We respond to formal legal queries within one business day and to general compliance questions within 24 hours of receipt.

Team online

Live Chat

Our live chat team operates around the clock and can escalate any legal or policy question directly to the compliance desk. Available 24 hours a day, seven days a week without exception.

Email Support

Send a formal written query to our legal inbox and receive a documented response within one business day. This channel is required for account-closure and data-deletion requests submitted under applicable privacy rules.

Account Help Centre

Log in to your account, navigate to Settings, then select Help and Legal to submit a policy request directly tied to your account record. Responses appear in your notification panel within 24 hours.

HOW WE HANDLE THIS

Switch to Secure Account and Data Practices

enambet applies concrete security and retention practices across every account. Below are the six areas where our legal and compliance team takes direct, verifiable action to protect your rights and maintain platform…

Data Handling

We collect only the data required to operate your account — your registered name, contact details, payment method identifiers such as your DANA or OVO account reference, and transaction history. No excess data is stored beyond operational necessity.

Cookie Policy

Our site uses session cookies for login continuity and analytics cookies to track page performance. You may adjust cookie permissions in your browser at any time; withdrawing consent for analytics cookies does not affect your account functionality or payment access.

Account Security

Every account is protected by two-factor authentication at login and by device-fingerprint monitoring that flags unrecognised access attempts. If a new device logs in from Yogyakarta or any other region, you receive an immediate email alert before the session is confirmed.

Data Retention

Transaction and identity records are retained for the period required under applicable financial and data regulations. After that period, records are deleted or anonymised unless an active dispute or legal hold requires their continuation.

Who to Contact

All formal data requests — including access, correction and deletion requests — must be directed to our compliance email address. The legal team reviews each request against our retention obligations and responds with a documented outcome.

Requesting Changes

To update personal data on your account, go to Settings, select Profile, and choose Edit Details. For changes that affect identity documents or payment-method records, email verification from your registered address is required before the change is applied.

Get Answers to Common Legal Questions

These are the questions we receive most often about our legal terms, your data rights, and how our policies apply to accounts in Indonesia. Each answer reflects our current policy as of this page's last update.

Yes. Access to our platform and eligibility for any service we provide depends on local law. It is your responsibility to confirm that your use of enambet is permitted under the regulations that apply in your location before opening an account.

We collect your name, email address, phone number, and the payment identifier linked to your chosen method — DANA, OVO, GoPay or QRIS. We do not collect or store full bank card numbers directly; those are handled by the respective payment provider.

Transaction records are retained for the minimum period required under applicable data and financial regulations. Once that period lapses and no legal hold is in place, records are deleted or anonymised in line with our data-retention schedule.

Yes. Submit a written data-access request to our compliance email from the address registered on your account. We will respond with a documented summary of the personal data we hold within one business day of receiving your request.

Send a deletion request to our legal inbox from your registered email address. The compliance team will verify your identity, check for any open transaction disputes, and complete the deletion or anonymisation process within the timeframe our retention policy requires.

Disputes involving GoPay or QRIS transactions are handled first by our internal compliance team, who review the transaction log against the payment provider's confirmation record. If the dispute cannot be resolved internally, we escalate it through the applicable formal process.

Both parties carry distinct obligations. We are responsible for how your data and account are managed on this platform. DANA, OVO, GoPay and QRIS each operate under their own regulatory frameworks. Both sets of terms apply simultaneously when you conduct a transaction.

Explore Your Rights Under Our Legal Terms

Open a Legal Query With Our Team

Live Chat

Email Support

Account Help Centre

Switch to Secure Account and Data Practices

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Get Answers to Common Legal Questions

01 Does Indonesian law affect whether I can use enambet?

02 What data does enambet collect when I register?

03 How long does enambet keep my transaction records?

04 Can I request a copy of the data enambet holds about me?

05 How do I ask enambet to delete my account and data?

06 What happens if there is a dispute about a transaction made via GoPay or QRIS?

07 Who is responsible for legal compliance — enambet or the payment provider?

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